Frequently Asked Questions

Yes. While we specialise in timber, we also stock and supply a full range of building materials to support both trade and DIY projects.

Gower Timber is a part of the Robert Price Group, which has access to over 30,000 product lines across the business, with different branches and brands specialising in various areas. If a product isn’t stocked at Gower Timber, there’s a strong chance we can source it from another branch within the Group, or order it directly from our suppliers.

Our website does not list individual products. Instead, it provides an overview of the product categories and services we offer. This approach allows us to offer accurate pricing, up-to-date availability, and suitable alternatives directly through the branch, where our team can best support your project. For specific product information, stock availability, or to place an order, please Contact Us or visit the branch.

We don’t currently offer online purchasing for Click & Collect or Delivery. However, you can easily arrange both by calling us, or by submitting a quote request through our website. Our team will help confirm availability and pricing, and when you’re ready to proceed, we’ll send a secure payment link by text. Once payment is complete, we’ll prepare your goods for same-day collection where possible, or arrange delivery to suit your needs. To get started, please contact us or request a quote online.

The best way to get the most accurate quote is to speak to one of our sales team directly over the phone. They can give product advice, availability and a competitive price there and then.

Alternatively, you can send a quote request via our website. Write a list of the products you want, enter your info and hit submit. The sales team will price up your items and we will send you a written quote as soon as possible.

Please make sure you provide an accurate contact method, so that we can get back to you with the quote. Providing a phone number as well as an email address is best, in case we need to ask any quick questions or clarify the items you need. We will never share your information with any third parties.

Yes. When speaking to our sales team or writing the online quote, please state whether you want delivery, collection or a quote for both options. When delivery is required, please include your address, along with any access restrictions you can forsee, for an accurate price.

No, the quotation stage simply tells you how much your order will cost you, should you wish to proceed.

You do not need to set up an online account or enter any personal details beyond those we need to quote accurately and get back in contact with you.

We currently offer a range of Trade Accounts as part of the Robert Price Group. Opening an Account couldn’t be easier. Find out which account is best for you by visiting our Trade Account page.

We don’t offer a ‘set’ discount reduction for account holders. Our pricing structure depends on the quantity and regularity of orders and on the items in question. We always try to give the best possible price, and as with most businesses there are greater benefits offered for larger orders than smaller quantities or one offs.

No, anyone can request a quote or place an order, we’re open to everyone.

A Trade Account will give you additional benefits, such as; an account manager to help you through your project, or quick and easy access to previous invoices and other paperwork. It also allows us to set up repeat delivery addresses with our transport team, and for credit accounts; offers 30days of credit. Trade Accounts are designed for our regular trade customers, or those working on a large scale project.

You don’t have to hold an account with us to make a purchase.

Yes, we offer a delivery service across a wide area of South West and South Wales, covering the following towns and their surrounding communities:

Swansea | Llanelli | Neath & Neath Valley | Port Talbot | Bridgend | Pontardawe | Ammanford | Crosshands | Carmarthen

Can’t see your area listed?
Due to the nature of our business, there may be occasions when we’re delivering outside of our usual area. Please get in touch with our team using the help icon on the bottom right of your page, to see if we can help.

For more information on our delivery service, visit our Delivery Information page.

We have a fleet of delivery vehicles in various sizes to allow us to get almost anywhere, but please tell us any special requirements or access issues when you order. Larger orders may be restricted on larger vehicles, however, we endeavour to find a solution to help our customers if possible. Please view our delivery information page for further details and speak to a member of staff for specific enquiries.

Our delivery charge to an address within our branch coverage area is dependent on the product purchased, your exact location and the type of vehicle required; our sales team will confirm the exact delivery cost at the point of order.

If your delivery address is outside our coverage area, we may apply a special delivery charge. We may also need to include any additional charges that are relevant to your delivery address such as tolls, congestion zone charges or clean air zone charges. Please ensure you provide any information, such as charge zones that your site address falls under, when enquiring.

For more information on our delivery service, visit our Delivery Information page or Contact Us directly.